Shipping policy

Shipping & Delivery Policy

Last Updated: 04/06/2026

This Shipping & Delivery Policy applies to all orders placed with Total Site Supply Ltd ("TSS", "we", "us", or "our").

By placing an order with TSS, you agree to the terms set out in this policy.

1. Delivery Coverage

TSS delivers throughout the United Kingdom.

Delivery availability may vary depending on:

  • Product type

  • Supplier location

  • Delivery postcode

  • Carrier restrictions

Additional charges may apply for certain locations including:

  • Scottish Highlands

  • Scottish Islands

  • Isle of Wight

  • Isle of Man

  • Northern Ireland

  • Channel Islands

  • Remote UK postcodes

Any additional charges will be communicated before dispatch where applicable.

2. Delivery Times

Delivery times shown on our website are estimates only and are not guaranteed.

Estimated delivery times may vary depending on:

  • Supplier stock availability

  • Product type

  • Manufacturing lead times

  • Carrier performance

  • Seasonal demand

Typical delivery estimates are:

Product Type Estimated Delivery
Stocked Products 1–5 Working Days
Supplier Direct Products 2–10 Working Days
Custom Signage & Decals 5–10 Working Days
Branded Workwear 7–14 Working Days
Special Order Products Subject to Quotation

Working days exclude weekends and public holidays.

3. Dispatch of Orders

Orders will normally be processed during standard business hours, Monday to Friday.

Order processing times may vary depending on:

  • Product availability

  • Supplier lead times

  • Order volume

  • Verification requirements

TSS reserves the right to delay dispatch where additional information is required from the customer.

4. Dropshipped Products

Many products sold by TSS are fulfilled directly by manufacturers, distributors, and approved supply partners.

As a result:

  • Products may be shipped from multiple locations.

  • Products within the same order may arrive separately.

  • Different delivery services may be used.

  • Delivery times may vary between products.

TSS will make reasonable efforts to keep customers informed of any significant delays.

5. Split Deliveries

Where an order contains products from multiple suppliers, TSS may dispatch items separately.

Additional delivery charges will not normally be incurred by the customer for split shipments unless agreed in advance.

Customers should be aware that deliveries may arrive on different dates.

6. Delivery Addresses

Customers are responsible for ensuring delivery details are accurate at the time of ordering.

TSS accepts no responsibility for delays, failed deliveries, or additional costs arising from incorrect or incomplete delivery information.

Where re-delivery or address correction charges are incurred, these may be passed on to the customer.

7. Delivery Acceptance

Customers should inspect goods upon delivery.

If goods appear damaged, incomplete, or incorrect, customers should:

  • Note the issue with the carrier where possible.

  • Take photographs of the goods and packaging.

  • Notify TSS as soon as reasonably possible.

Claims for damaged or missing items should ideally be reported within 48 hours of delivery.

8. Failed Deliveries

If delivery cannot be completed because:

  • No one is available to accept the goods;

  • Access restrictions prevent delivery;

  • Delivery instructions are incorrect;

the carrier may attempt re-delivery or return the goods to the supplier.

Any additional delivery or collection charges incurred may be payable by the customer.

9. Delays Outside Our Control

TSS shall not be liable for delays caused by circumstances beyond our reasonable control, including:

  • Adverse weather conditions

  • Road closures

  • Carrier delays

  • Industrial action

  • Supply chain disruptions

  • Manufacturer delays

  • Customs delays

  • Government restrictions

  • Force majeure events

We will make reasonable efforts to communicate any significant delays where information is available.

10. Stock Availability

All products are offered subject to availability.

In the event that:

  • A product becomes unavailable;

  • Supplier stock information is inaccurate;

  • A manufacturer discontinues a product;

TSS may:

  • Offer an alternative product;

  • Place the item on backorder;

  • Partially fulfil the order;

  • Issue a refund for unavailable items.

11. Title and Risk

Ownership of goods remains with TSS until payment has been received in full.

Risk in the goods passes to the customer upon delivery to the delivery address provided.

12. International Deliveries

Unless expressly agreed otherwise, TSS currently supplies customers within the United Kingdom only.

International delivery requests may be considered on a case-by-case basis.

Additional delivery charges, duties, taxes, and customs fees may apply.

13. Contact Information

For delivery enquiries, order tracking, or shipping-related questions, please contact:

Total Site Supply Ltd

Email: info@totalsite.supply

Website: https://totalsite.supply

14. Changes to This Policy

TSS reserves the right to amend this Shipping & Delivery Policy at any time.

The latest version will always be available on our website and will apply to future orders.